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General
What is identity.com?

identity.com enables people to easily shape their online reputation, show their best side to the public, and monitor data being shared about them online.

Who is behind identity.com?

identity.com comes to you from the minds at Inflection, a tech start-up in Silicon Valley. Inflection's mission is to help organize people information in more friendly and useful ways. Among its most successful current and former products are PeopleSmart.com, a public records search engine, and Archives.com, a leading family history site recently purchased by Ancestry.com.

Privacy & Security
What does Identity.com do to protect my information?

Identity.com takes privacy and security very seriously. We use SSL encryption to protect your data as you browse our website, and work with independent security experts to regularly test our security measures as well.

To learn more about our privacy policies and technologies, check out our Privacy Policy.

Why is a strong password important?

The password you choose could be what stands between keeping your information safe or leaking it out. A strong password helps to protect from malicious people trying to hack or guess your passwords with the goal to gain access to your information.

Tips:

  1. You should avoid passwords that are too easy to guess, such variations on words like "password", standard dictionary words, or patterns on the keyboard like "qwerty" or "12345".
  2. You should incorporate a mix of upper and lowercase letters (Aa), numbers (3) and symbols (*) to make your password harder to guess.
  3. A good password is hard for other people to guess but easy for you to remember. Try using a random phrase and insert a mix of characters like "iLov3Sunsh1ne".
  4. Create unique passwords for different accounts (i.e. personal email, online banking, social media). If a hacker gets access to a password you commonly use, it will be easy for them to access your other accounts that use the same password.
  5. Keep your password a secret. Do not share your password with anyone. Do not keep a file of passwords on your computer. Do not write your passwords down on paper.
How do I report suspicious activity on Identity.com?

We do not take abuse lightly and we have zero tolerance for any content in violation of our Privacy Policy and Terms of Use. If you notice any suspicious activity on Identity.com, please let us know. Our Privacy Team will investigate and take appropriate action.)

If you suspect that your account has been compromised, you should immediately email privacy@identity.com for assistance.

I have additional questions regarding my personal safety online. Who do I contact?

Identity.com values your concerns about personal safety. To learn more about protecting yourself online please visit our Privacy News Center. If you have any further questions, please email privacy@identity.com and we will be happy to assist you.

Account Management
How do I deactivate my Identity.com account?

Your Identity.com account is yours to keep - if you don't want to use it anymore, we'll still make sure that no one else can claim your online identity. Please contact us if you would like more information.

How can I sign in to Identity.com?

You can sign in to your Identity.com account in three ways:

  1. Sign in with the email address and password you submitted when creating your account
  2. Sign in with your Facebook account
  3. Sign in with your LinkedIn account
How do I change my account email or password?

You can change your email or password by going to Account Settings.

To update your email address:

  1. Select “Change” next to your current email address.
  2. Enter your new email address. Select update to save your change.

To update your password:

  1. Enter your current password and your new password.
  2. Confirm your new password and select update
I forgot my password. How do I reset it?

If you can't remember your password, please enter your email address on the password reset page. Be sure to enter the email address you used when creating your account and click 'Send it!'. We'll send you an email with a link to reset your password.

If you're still having trouble with your login, please contact our customer support department and we'll get to the bottom of it.

We do not store your Facebook or LinkedIn sign in passwords on Identity.com. If you created your Identity.com account by signing in with either Facebook or LinkedIn and have forgotten your password for those services, please go directly to those services to reset them:

  1. Facebook: http://www.facebook.com/help/identify.php?ctx=recover
  2. LinkedIn: https://www.linkedin.com/uas/request-password-reset?trk=signin_fpwd
How do I change the credit card linked to my account?

If you wish to change your credit card associated with your account, call our customer support team at 888-797-0104, and we will be happy to help!

How do I update my Email Preferences?

Simply go to your Account Settings and you can select your Email Preferences for the following:

  1. If you want to receive privacy and security alerts.
  2. If you want to receive occasional product updates and promotions.
Public Records
Where do criminal records come from?

Criminal records are compiled from a number of state and local law enforcement agencies, as well as Federal and state criminal court systems. While most courts and agencies have digitized their record systems, some counties still rely on physical records systems. As a result, criminal record histories from paper-only counties may be incomplete.

What do I do if my criminal record history is inaccurate?

When iD compiles your public records report, we search for court records that match your name, age, and location. However, court record systems are not perfect - sometimes their information can contain typos, or may reference another individual entirely (particularly in cases where you have a common name).

If a criminal record appears incorrectly on your report, please contact privacy@identity.com so we can assist you with resolving the problem.

Where do bankruptcy, judgment, and lien records come from?

Bankruptcy, judgment, and lien records are compiled from records published by bankruptcy courts, as well as state and federal tax agencies.

Where do contact and address records come from?

In addition to public record sources such as courts and county record offices, contact and address records are often compiled from other publicly available information sources, such as phone directories.

Where do possible neighbor and relative records come from?

Possible neighbors are individuals who are listed as living at addresses close to your current or previous address. Possible relatives are generally compiled from published vital records (such as marriage and birth certificates), as well as individuals who have a common name and address history with you.

Where do motor accident records come from?

Vehicle accident records are generally published by local law enforcement agencies. Laws regarding the availability of motor accident records vary from state to state - as a result, vehicle accident histories can sometimes be incomplete.

Where do business ownership records come from?

Business ownership records are generally compiled from publicly available business registration records published by a state's Secretary of State.

Where do property ownership records come from?

Property ownership records are generally published through county deed recording offices, tax assessments, and other published property ownership records.

Where do professional license records come from?

Professional licenses are generally published by the government agencies responsible for overseeing those certifications, such as state Departments of Licensing.