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What is identity.com?
Identity.com puts you in control of your digital footprint. You’ve worked hard to create a trustworthy reputation. We help you to build, manage, verify and share a free trusted iD Card, bringing that reputation everywhere you go.
Who is behind identity.com?
Identity.com comes to you from the minds at Inflection, a tech start-up in Silicon Valley. Inflection's mission is to help organize people information in more friendly and useful ways. Among its most successful current and former products are PeopleSmart.com, a public records search engine, and Archives.com, a leading family history site recently purchased by Ancestry.com.
Does it cost anything to have an identity.com account?
Taking control of your online identity with an identity.com iD Card is free!
Privacy & Security
Is it safe to enter the passwords for all my networks and services on identity.com?
Identity.com does not store the usernames or passwords you use for the networks and services you associate with your account. Each service provides us with a secure token that lets us access your information with your permission. You can deactivate a service at any time. Click on Social Profiles to manage your associated services on identity.com. Please note that by removing any service you will no longer have that service available on your iD Card.
What does identity.com do to protect my information?
How do I report an imposter posing as me in an iD Card?
We have zero tolerance for counterfeit iD Cards on identity.com. If someone has created an account about you without your permission, please feel free to flag the iD Card directly or let us know through our contact form. Please be sure to include counterfeit link, e.g., www.identity.com/USERNAME. We will investigate and take appropriate action.
What is account verification?
Account verification helps you stay confident that you're connecting with real people, both online and offline. By verifying your real-world identity (through your photo ID or by answering security questions that only you know) and your online identity (through your email address, phone number, and social profiles), you can confidently share your Verified iD Card and build trust with others online.
Why should I verify my email address?
Verification not only helps us make sure that we're contacting the right person, it also helps prevent other people from claiming your identity.
Why should I verify my phone number?
Verification not only helps us make sure that we're contacting the right person, it also helps prevent other people from claiming your identity. By verifying your phone number, you can control whether or not other people can use it to get in touch with you through iD.
Why should I verify my photo ID?
Verification not only helps us make sure that we're contacting the right person, it also helps prevent other people from claiming your identity. Before making changes to your personal information, we ask to verify your photo ID so that we know nobody is trying to impersonate you.
Why do I have to provide a copy of my ID?
Providing a copy of your government-issued photo ID is the easiest way to verify that you are who you say you are. Our verification partner, Jumio, is used by lenders, online retailers, and social networks worldwide to help prevent identity fraud.
What do I do if I'm having trouble with verification?
Why is a strong password important?
The password you choose could be what stands between keeping your information safe or leaking it out. A strong password helps to protect from malicious people trying to hack or guess your passwords with the goal to gain access to your information. Tips:
- You should avoid passwords that are too easy to guess, such variations on words like "password", standard dictionary words, or patterns on the keyboard like "qwerty" or "12345".
- You should incorporate a mix of upper and lowercase letters (Aa), numbers (3) and symbols (*) to make your password harder to guess.
- A good password is hard for other people to guess but easy for you to remember. Try using a random phrase and insert a mix of characters like "iLov3Sunsh1ne".
- Create unique passwords for different accounts (i.e. personal email, online banking, social media). If a hacker gets access to a password you commonly use, it will be easy for them to access your other accounts that use the same password.
- Keep your password a secret. Do not share your password with anyone. Do not keep a file of passwords on your computer. Do not write your passwords down on paper.
How do I report suspicious activity on identity.com?
What should I do if I receive an inappropriate message?
Please report inappropriate messages to email@example.com for investigation. In the meantime, you can also change your Contact Preferences to one of the following options:
- Allow iD Members to contact me once
- Do not allow anyone to contact me
I have additional questions regarding my personal safety online. Who do I contact?
iD Card & Sharing
Why would I want to connect social profiles to my identity.com account?
Connecting social profiles to your iD Card not only helps you centralize your online presence, it also helps establish you as the verified owner of those social network accounts.
How do I remove a social profile, like my Facebook or LinkedIn account from identity.com?
If you wish to remove a social network, visit the My iD tab and click on Social Profiles. Choose which service you want to remove and click on Disconnect. It's easy to reactivate a social network! Just click on the network you would like to add under the Connect More Networks section.
What happens when I remove a service, like my Facebook account, from identity.com?
Once you remove a service, identity.com will no longer have access to your data from that service. The service will be removed from your iD Card It's easy to reactivate a social profile! Go to Social Profiles to add and manage your social profiles.
How do I make my iD Card invisible to the public?
Once you've created an iD Card, you can choose from three levels of visibility
- Everyone can view your iD Card
- Only registered users of identity.com can view your iD Card
- Only you can view your iD Card. Your public iD Card and all information associated with it is no longer viewable by others. People will not be able to search for you or view any of your information.
How do I change my public iD Card URL?
You can customize your URL from your iD Card page once you have your Verified iD badge. You can only change your iD Card URL twice, so make sure it's something you want!
What kinds of iD Card photos are acceptable?
Can I pick and choose who sees my iD Card? Can I block certain iD members, or customize what certain people can see?
Identity.com does not currently offer a way for you to block specific individuals from viewing your iD Card. To control how often others can contact you, go to Preferences under My iD tab and select from the following options:
- Allow iD Members to contact me once
- Allow anyone to contact me multiple times
- Do not allow anyone to contact me
- Everyone: everyone can see your iD Card.
- iD Members: only iD members can see your iD Card
- No one: no one can see your iD Card except you
When I connect Facebook and other social profiles, does anything from identity.com appear on those sites?
Identity.com does not publish anything on the social networks that you connect unless you decide to share your iD Card on a social network.
How do I get more iD Card views?
You can promote your unique iD Card URL in a number of ways:
- Share it in your email signature
- Include it on your blog or website
- Add it to your LinkedIn, Twitter, or Pinterest profile
- Put it on your business cards
Why am I seeing a link to my iD Card on Google even though I hid my iD Card on identity.com so that no one would find me?
Why can't I change my name?
Your Verified iD card establishes trust online. For safety and authenticity, we require that you use your real name. You may be having trouble changing your name if your name doesn't follow our name policy, or you changed your name in the last 90 days. People change their names infrequently in the real world, so iD limits how often you can change your iD Card name. Please feel free to contact us if you have any questions.
What is the red "X" next to my Display Name and how do I remove it?
While you can change your Display Name to anything you want, the name you choose should be one that you commonly go by in real life. Currently, we require that it matches some components of your legal name. If you commonly go by the name you provided, and it does not match, please contact our Privacy Team at: firstname.lastname@example.org for review.
What is an iD Card?
Think of your iD Card as your digital business card: you can share it with others anywhere you go online, use it to tell people more about yourself and establish a verified online presence, as well as allow others to get in touch with you. Your iD Card can be shared with anyone using your custom iD Card link (identity.com/YOURNAME). To view or update your iD Card settings, go to your iD Card
How do I deactivate my identity.com account?
Your Identity.com account is yours to keep - if you don't want to use it anymore, we'll still make sure that no one else can claim your online identity. You control whether other people can see your iD Card. Please note that once you remove a service from your account, identity.com will no longer have access to your data from that service. To change how others view your iD Card, go to Preferences under the My iD tab. When you select “No one”', only you will be able to view your iD Card and all the information it contains. Your name will not appear in search results. You will still be able to sign in to your identity.com account and view your own iD Card, and you can change your settings at any time.
How do I change my account email or password?
You can change your email or password by going to Account Settings. To update your email address:
- Select “Change” next to your current email address
- Enter your new email address. Select update to save your change
- Enter your current password and your new password
- Confirm your new password and select update
I forgot my password. How do I reset it?
If you can't remember your password, please enter your email address on the password reset page. Be sure to enter the email address you used when creating your account and click 'Send it!'. We'll send you an email with a link to reset your password. If you're still having trouble with your login, please contact our customer support department and we'll get to the bottom of it.